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FAQ's

Which payment methods do you accept?

We accept paypal, direct debit, visa and mastercard.  All the information will be displayed when you check out your order.

What are your shipping charges?

Within Australia - the following costs are applicable:

  0 to $39.99 shipping cost is $9.00

 $40 to $69.99 shipping cost is $11.00

 $70 to $149.99 shipping cost is $13.00

 if you order is above $150 the postage is FREE.

For overseas shipping cost please contact us prior to ordering, thank you.

 Why I have been charged a 'payment surcharge'?

There is a paypal fee of 3.4% plus 0.30c on your order. These are equivalent to  the charges which paypal pass onto us.

 Can I pick up my order

Yes you may pick up your order, if you have made prior arrangement to do so.

Will I be charged a customs fee?

Duties and taxes my apply if you are located outside of Australia.

How will I know when my order has been posted?

You will automatically be notified via email.

How long will it take to receive my order?

Within Australia usually between 2 to 10 days depending on your location.  Outside of Australia approximately between 1 to 8 weeks depending on where you live.

I still have questions......?

Please contact us either by telephone or email, or forward your question to sales@bottletreecrafts.com.au and we will respond to your inquiry as soon as possible. Thank you.